Privacy Policy

Effective Date: January 6, 2026
Last Updated: January 6, 2026

Ember Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website enrollember.com and use our services.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

  • Name
  • Email address
  • Password (encrypted)
  • Billing address
  • Payment information (processed securely by Stripe)
  • Age/date of birth (if provided)
  • Phone number (optional)

Profile Information:

  • Profile picture (optional)
  • Bio or description (optional)
  • Training goals or preferences (optional)

Communication:

  • Messages sent through contact forms
  • Forum posts and comments
  • Support ticket correspondence
  • Survey responses

1.2 Information Collected Automatically

Usage Data:

  • Pages visited and content viewed
  • Course and lesson progress
  • Video watch time and completion rates
  • Time spent on the platform
  • Search queries
  • Features used

Device Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Screen resolution
  • Referring website
  • Date and time of access

Cookies and Tracking Technologies:

  • Session cookies (required for functionality)
  • Analytics cookies (track usage patterns)
  • Preference cookies (remember your settings)
  • We use Google Analytics to understand how users interact with our site

1.3 Information from Third Parties

Payment Processors:

  • Stripe collects and processes payment information
  • We receive confirmation of successful payments but do not store full credit card numbers

Social Media:

  • If you link social media accounts, we may receive basic profile information

2. How We Use Your Information

We use your information to:

2.1 Provide Services

  • Create and manage your account
  • Process payments and subscriptions
  • Deliver course content and track progress
  • Send transactional emails (receipts, password resets, account updates)
  • Provide customer support
  • Enable forum participation

2.2 Improve Services

  • Analyze usage patterns to improve content
  • Troubleshoot technical issues
  • Develop new features and courses
  • Conduct research and analytics

2.3 Communication

  • Send important service updates
  • Notify you of new content or features
  • Respond to your inquiries
  • Send marketing emails (you can opt out)
  • Conduct surveys for feedback

2.4 Safety and Security

  • Prevent fraud and abuse
  • Enforce our Terms of Service
  • Protect against security threats
  • Comply with legal obligations

2.5 Legal Compliance

  • Fulfill tax and accounting requirements
  • Respond to legal requests
  • Protect our legal rights

3. How We Share Your Information

We do NOT sell your personal information. We may share information in these situations:

3.1 Service Providers

We share information with trusted third parties who help us operate our business:

  • Stripe: Payment processing
  • Vimeo: Video hosting
  • Email service providers: Transactional and marketing emails
  • Hosting providers: Website and data hosting
  • Analytics providers: Google Analytics for usage statistics

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or subpoenas
  • Government requests
  • Legal investigations
  • Protecting our rights or safety
  • Preventing fraud or illegal activity

3.3 Business Transfers

If Ember Academy is acquired, merged, or sold, your information may be transferred to the new owner.

3.4 With Your Consent

We may share information for other purposes with your explicit consent.

3.5 Aggregated Data

We may share anonymized, aggregated data that cannot identify you (e.g., “50% of users complete the Flexibility course”).

4. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide services
  • Required by law (e.g., tax records for 7 years)
  • Necessary for legitimate business purposes

After account deletion:

  • Most personal data is deleted within 30 days
  • Some data may be retained for legal compliance (transaction records)
  • Anonymized data may be retained indefinitely for analytics

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Download your data
  • You can do this in your account settings or by contacting us

5.2 Deletion

You can request deletion of your account and data:

  • Contact us to request deletion
  • We will delete your data within 30 days (subject to legal retention requirements)
  • Some information may be retained in backups temporarily

5.3 Marketing Communications

You can opt out of marketing emails by:

  • Clicking “unsubscribe” in any marketing email
  • Updating email preferences in your account
  • You will still receive essential transactional emails

5.4 Cookies

You can control cookies through your browser settings:

  • Block all cookies (may affect functionality)
  • Delete existing cookies
  • Set preferences for types of cookies
  • Note: Some features require cookies to function

5.5 Do Not Track

We do not currently respond to “Do Not Track” browser signals.

5.6 California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of sale (we don’t sell data)
  • Right to non-discrimination for exercising rights

To exercise these rights, contact us at [your email].

6. Children’s Privacy

6.1 Age Requirements

  • Our service is intended for users 13 and older
  • Users under 18 require parental consent
  • We do not knowingly collect information from children under 13

6.2 Parental Controls

Parents/guardians can:

  • Monitor their child’s account activity
  • Request access to their child’s data
  • Request deletion of their child’s data
  • Withdraw consent at any time

6.3 COPPA Compliance

If we discover we have collected information from a child under 13 without proper consent, we will delete it promptly.

7. Data Security

We implement reasonable security measures to protect your information:

Technical Measures:

  • Encryption of data in transit (SSL/TLS)
  • Secure password storage (hashing and salting)
  • Regular security audits
  • Firewall protection
  • Secure payment processing (PCI-DSS compliant via Stripe)

Administrative Measures:

  • Limited employee access to personal data
  • Background checks on employees with data access
  • Regular security training

Physical Measures:

  • Secure data center facilities
  • Backup systems

However, no system is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password.

8. International Users

Our service is based in the United States. If you access our service from outside the U.S.:

  • Your information will be transferred to and stored in the U.S.
  • U.S. privacy laws may differ from your country
  • By using our service, you consent to this transfer

9. Third-Party Links

Our website may contain links to third-party websites:

  • We are not responsible for their privacy practices
  • We encourage you to review their privacy policies
  • This includes social media platforms, payment processors, and embedded content

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated through:

  • Notice on our website
  • Email notification for material changes
  • Updated “Last Updated” date

Your continued use after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

Ember Academy
Email: lawrancecombs@gmail.com
Website: enrollember.com

Response Time: We aim to respond within 5 business days.

12. Specific Disclosures for Compliance

12.1 Categories of Personal Information (CCPA)

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history)
  • Internet activity (browsing, usage data)
  • Geolocation data (approximate location from IP)
  • Inferences (preferences, characteristics)

12.2 Sources of Information

  • Directly from you
  • Automatically through your use
  • From third-party service providers

12.3 Purpose of Collection

  • Providing and improving services
  • Communication
  • Safety and fraud prevention
  • Legal compliance

12.4 Sharing Categories

We share information with:

  • Service providers
  • Law enforcement (when required)
  • Business successors (in case of sale)

13. Your Consent

By using Ember Academy, you consent to this Privacy Policy and agree to its terms.

Last Updated: January 6, 2026

For questions or to exercise your privacy rights, contact us at lawrancecombs@gmail.com